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Frequently Asked Questions

Listed below are some of the questions that our customers have asked. Click the + signs to display our answers to these questions.

Is the use of your templates restricted to any pre-determined period?
If I decide to purchase a full membership, will I only be able to access the templates for 365 days?
When will I be able to download the template(s) or membership that I purchased?
Are the full versions of your templates protected in any way? Will I be able to make changes to the templates?
Are your templates compatible with all spreadsheet applications?
Can you provide me with the password to unprotect the template instructions sheet?
I need some changes to be made to one of the templates. Do you offer a custom development service?
Do you release annual updates of your templates?
Are there any annual charges applicable to the use of the templates?
What is the difference between the .xls and .xlsx file formats?
Which purchasing options are available for your templates?
Which payment options are available?
Can you please send me your banking details? I want to pay via electronic transfer.
Do I need to purchase more than one copy of a template if I want to use it on more than one PC?
Do any of the Excel templates contain macros?
Are there any additional fees relating to templates that are released after I subscribe for a full membership?
Do you provide training or tutorials on individual templates?
Do you provide after sales support if I have any questions?
What does the training membership include?
How do we subscribe for multiple training memberships?
Do you offer separate basic, intermediate and advanced Excel courses?
Do you also provide classroom type training?
How do I know that the video files are secure? Do I need to install additional software to view the tutorials?
What is the average file size and average download time of the tutorial videos?
Can I download the tutorials and save the files to my local system?
Can I print a certificate as proof of the training that I've completed?
Why are the Excel exercise solution links not working?
How do I know that my personal details and credit card information are safe and secure?
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